It is very important to choose your Service Agency carefully. You should come to a Service Agency screening (a meeting to meet the potential Service Agency) with the expectation of learning about the Service Agency and getting answers to any of your questions. At a minimum, the Service Agency should give you a history of their agency and a description of how their agency operates. The history and description may include the agencies philosophy; how long the agency has been in business; longevity and experience of the administrative/management personnel; longevity and experience of direct care providers; internal systems to ensure quality services and supports; the types of services offered; the roles of different positions; Division for Developmental Disabilities survey results (note: state survey results are public record) and Community Center Board monitoring results; references from people receiving supports and their family members, etc.  Take your time to ask questions and research the agencies you are interested in.